LiveOps Appoints John Nai as Senior Vice President of Service Delivery
Former Charles Schwab Executive to Enhance Service Offering SANTA CLARA, Calif. (April 26, 2011) – LiveOps, the leader in cloud-based enterprise call centers, announced Tuesday that John Nai has joined...
View ArticleThe Importance of a High Performance Call Center
Think your call center performance doesn’t matter? Do you put customer service on the periphery of your priorities? According to Purdue University, 92% of customers form their opinion about company...
View ArticleThe Difference Between Satisfaction and Delight and the Huge Impact It Can...
Balancing service and cost is always a difficult task. Some could argue it’s the most difficult to do. Consider the following: You are the manager of your division. The CEO wants you to cut...
View ArticleDo You Know Your Customer Touch Points?
Do you think the only interactions a customer has with your company is through your call center and sales? Unfortunately, there are numerous overlooked touch points where a customer will interact with...
View ArticleVeritape Partners with ExoIS to Offer Call Center Security Package
Veritape, a provider of call recording solutions, recently announced a partnership with ExoIS, an information security and compliance firm, to make its CallGuard call center security technology a core...
View ArticleLeading Online Retailer Selects inContact
Cloud Will Enable Organization to Streamline Operations Across Four Centers and Cost-Effectively Manage Holiday Staffing Peaks SALT LAKE CITY (April 25, 2012) – inContact (NASDAQ: SAAS), the leading...
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